Frequently Asked Questions

What do I get when I buy a domain?

  • Domain name
  • Logo in PNG format. Happy to redesign the logo.
  • Social Media handle

What payment options do you accept?

We accept all major credit and debit cards through Stripe. For your convenience, we also accept payments via PayPal.

How long does it take to transfer a domain?

It depends on where the domain is currently held, and where you want to transfer it to. Typically once you have paid, it will take 5 to 10 days. The fastest way to transfer is to use the same domain registrar as the current owner. If you choose to transfer to a different registrar from where the domain is currently held, you will need to wait an additional 5 days to cover ICANN’s mandated waiting period.

How is my purchase kept secure?

We Use Stripe and SSL encryption to protect all of your personal and payment information. You can also have your funds held securely in escrow until the domain name you have purchased is transferred to you. If for any reason the domain name could not be transferred, your funds are guaranteed to be returned to you.

What is your return policy?

Refunds and exchanges are not allowed once an order has been placed, except in the case we fail to initiate the domain name transfer within 15 business days from the time of purchase.